Return Policy

Compliance with current legislation regarding the right of withdrawal for consumers (Art. 52 and following of D.Lgs. 206/2005)

RETURN POLICY

If you are not satisfied with your purchase, you can exchange it for a different size or model, request a store credit, or a refund of the amount spent.               

EXCHANGE

Send an exchange request to the email address: ordini.groove@gmail.com within 14 days of receiving the package, including the order reference number and the item you wish to exchange. We will reply with instructions on how to proceed.

No shipping charges will be applied for the exchange.

STORE CREDIT

You can request a return with the issuance of a store credit by sending an email to: ordini.groove@gmail.com within 14 days of receiving the package.

We will reply with instructions on how to proceed. The store credit will be valid for one year from the date of issuance.

No shipping charges will be applied for the return.

REFUND

You can request a return with a refund by sending an email to: ordini.groove@gmail.com within 14 days of receiving the package.

We will reply with instructions on how to proceed.

NOTE: Shipping costs will be charged to you.

Return shipping for clothing and accessories: €9.00

Return shipping for bulky sports equipment: to be agreed.

DEFECTIVE GOODS

If you believe the goods received with your order are defective or damaged, please contact us at the email address: ordini.groove@gmail.com
We will try to resolve the issue as soon as possible.

RETURN TERMS AND CONDITIONS

Necessary conditions for returning products are:
- Presence of the security seal and intact manufacturer labels attached to the product
- Products must not have been worn, washed, or altered and must show no signs of use
- Products must be returned with all original labels, packaging, and accessories (tags, dust covers, hangers, garment covers, etc.) received with the order
- Footwear and accessories must be returned with their original box, which is considered an integral part of the product
- Product boxes must not be damaged or ruined, nor used as external packaging. The customer should use the original packaging or other suitable packaging based on the type of products received.

Kau Kau Corner reserves the right to request photographs as proof before authorizing returns for defective goods.

All products returned are subject to verification by Kau Kau Corner and must meet all the conditions above.
Kau Kau Corner reserves the right to charge a fee in cases where the return does not comply with all terms and conditions of our return policy.
Kau Kau Corner reserves the right to refuse unauthorized returns.


REFUND PROCEDURE

If there is a discrepancy between the recipient of the products listed on the order form and the person who made the payment for the purchase, the refund will be made by the Seller to the person who made the payment.

The refund will be made in euros and – in the case of shipments from foreign countries – potential exchange rate changes, customs fees, VAT, and duties will not be refunded.

The refund will be processed using the same payment method used at the time of the order.

Refund timing varies depending on the bank card used by the customer.

If payment was made by bank transfer, the refund will be made to the customer’s provided bank account.

If payment was made through a PayPal account, the refund will be made to the same account.